C&Y NZ LTD Air conditioning and Heat Pump Units Return & Exchange Policy

Please read the following conditions carefully. These policies outline the terms for returns, exchanges, and warranty claims for Air Conditioning and Heat Pump Units.

Policy 1: Final Sale Condition

No returns or exchanges will be accepted for non-fault reasons once the goods have left our premises. Customers are responsible for verifying the suitability of the product before taking possession.

Policy 2: Reporting Quality Issues

In the event of a suspected quality issue:

• You must contact the purchasing branch immediately.
• The unit and all original packaging must be kept intact for inspection and warranty processing.

Policy 3: Post-Installation Service

If a unit with a suspected fault has already been installed:

• All service, repairs, and official warranty matters must be handled directly with the brand supplier. The supplier holds the formal product warranty and is responsible for addressing post-installation faults.

Branch Contact Information for Policy Support

To report a quality issue (Policy 2), please contact the specific branch where your purchase was made:

	Number	Email
Penrose	09 579 7526	penrose@cynz.co.nz
Albany	09 414 7787	albany@cynz.co.nz
East Tamaki	09 218 4027	easttamaki@cynz.co.nz
Hamilton	07 949 8806	hamilton@cynz.co.nz