C&Y offers Trade Accounts to our purchasing customers. The account application process requires you to complete an application form. This can be completed in multiple ways:
For more information, please refer to our Trade Account page.
C&Y has very loose rules regarding returns and refunds. But for one to be conducted, ensure you have:
Provided the purchase is within a reasonable timeframe, returns &/or refunds can be arranged.
For more information, please refer to our Terms & Conditions page.
In case of product malfunctions of any kind, it is best to call the branch where the product was bought from immediately:
Alternatively, you can provide the details of the fault in the form at the bottom of this page or email our stores directly
To contact our branches directly, please visit our Contact Us page.
For more information, please refer to our Terms & Conditions page.
Deliveries can be arranged in all of our stores:
To contact our branches regarding delivery, please visit our Contact Us page.
For more information, please refer to our Terms & Conditions page.
Pickup is readily available in all of our stores:
To contact our branches directly, please visit our Contact Us page.
For more information, please refer to our Terms & Conditions page.
As we've just begun our transition to the digital age, we still have an incomplete setup and only some concepts for the future of this platform. C&Y will strive to notice all our customers of any future happenings to make sure everyone will be in the loop!
For more information, please refer to our Privacy Policy page.
A LOT! We are a wholesale company that focuses on providing supplies for professionals. Our customers consist of electricians, builders, air conditioning installers, contractors, traders, and more…
YES! We readily arrange third-party delivery for all of our customers, however, delivery fees would incur depending on your location and the size of your package
no… We do not provide any installation services. We only provide installation supplies & equipment. However, we may be able to recommend someone depending on your needs
YES! We strive to ensure that all our products are compliant and meet standards, allowing our customers to use them with confidence.
CONSISTANT FEEDBACK! Aside from meeting all the relevant standards and requirements, we always try to ask our customers for their user feedback on our products. This is so we can improve on them in our next batch and ensure our products always satisfies your needs
mostly… Our team does its best to ensure the availability of all our core products. However, it’s always best to confirm with us when making Air Conditioner orders.
YES & no… All of our branches are open during the working week from 7:30 am to 5:00 pm. While some of our Auckland branches do operate half days on Saturday, other branches may require prior appointments to be made
Please refer to our Contact Us for more details.
WITHIN ONE DAY… We have made an effort to keep our team compact, with 20 or so people, but we try our best to reply to any enquires or requests the day it is made. Orders and deliveries can also be arranged from other branches
YES! We are currently based in the Auckland and Hamilton areas, and our primary service areas have always been in the North Island. However, we have been receiving requests from the South Island and may aim to expand in the future…
unsure… We don’t typically deny any account applications, but if it does happen, it may be for the following reasons:
If you are experiencing these issues, please contact our office directly at Contact Form
ONE MONTH! All our quotations are valid for the first month of their creation. It is the fixed price for the quoted items during that period